What is Telehealth?
Telehealth refers to a video or phone session between you and your counsellor using a video and/or audio connection, allowing you to access therapy sessions from the comfort of your home.
This is similar to how you may connect with family, friends or business contacts using programs such as FaceTime, WhatsApp or Facebook, however, the difference is, we use a secure web-based platform called Cliniko, which is designed specifically for health care and allied health professionals. You can read about Cliniko directly on their website.
what equipment do i need?
You will need a device such as a smartphone, tablet or laptop. Should there be any issues with the sound or your camera or the internet reception, your counsellor will call you on your mobile phone so make sure that your device is fully charged to avoid communication disruption during the session.
If you choose to use your laptop or a computer, you will also need a reliable broadband internet connection, a camera, microphone and speakers. We strongly recommend the use of headphones for privacy purposes and clearer communication.
Please allow time before your scheduled Telehealth appointment, to set up the space, where you will be during the session. Ensure there is good lighting in the room. Set up your camera so that you are sitting squarely in front of the camera lens. Turn off other distractions such as radio or television and ensure you are not interrupted by other people, children, phones ringing or visitors.