Terms and conditions

Bookings, Confirmations and Cancellations

No cancellations or changes allowed within 24 hours of the appointment. Changes to Appointments are sometimes unavoidable and completely understandable. We only ask that you give us at least 24 hrs notice of any intention to cancel or change your appointment, so that we can offer that space to someone else that may be in need or on a waiting list.

  • A 50% fee applies for any cancellation after the 24hr period.
  • A 100% fee applies for any no shows or for people that don’t cancel and don’t show.
  • We consider 2 hrs notice a no show.

Please note that the session will not be extended by no shows, late arrivals or technical issues. Sessions will be cancelled after 10 minutes of no show or technical issues.

Bookings for group therapy or courses can be made online through the corresponding course registration webpage. Payment of the full course is required to secure your place.

For individual psychological sessions, a minimum of 24 hours notice is required to cancel appointments to avoid cancellation fees. Our cancellation fees, inclusive of GST, are as follows:

  • 24 + hours notice: No Fee
  • 0 – 24 hours notice: $80
  • No show: Full Fee.

Cancellation of group therapy or group courses with more than 7 days notice will incur in a $50 fee. Cancellations made with less than 7 days notice are not refunded.

Mental Awakening reserves the right to modify, suspend or cancel group therapy sessions and courses without notice. Under these circumstances, clients are entitled to request a refund or to re-schedule the course in question.

Not showing up for your scheduled appointment, without any given notice will incur into a ban from future booking of our services.


Your counsellor will process payment through an efpos machine, as soon as your session starts. Mental Awakening accepts MasterCard and Visa. 

Mental Awakening will not be advised why a payment has failed; therefore, you should contact your credit card provider for details. If your payment fails, your appointment will be rescheduled until an alternative payment method has been arranged.

For successful payments, Mental Awakening will send an invoice to the email address provided in the online payment form. This invoice can be taken to Medicare or uploaded through their app in order to process your rebate.

Please note that this online merchant is located in Australia and all prices quoted are in AU dollar.

Refund Policy

No refund will be payable for group course cancellations with less than 7 days notice before course commencement.

No refund will be payable for ‘no shows’ after the course has commenced.

No refund will be payable to any technical issues that arise, before and during the booked session which have resulted from errors to the client´s phone, computer or internet connection.

By using Mental Awakening’s online payment facilities you agree to Mental Awakening’s refund policy. Each transaction shall be subject to the specific Terms and Conditions that were in place at the time of the purchase.


The efpos payment process is secure. Payments will be processed directly by the Commonwealth Bank of Australia’s through the CommWeb payment gateway in AU dollar transactions using Secure Socket Layer (SSL) technology.

Credit card numbers are not stored by our staff. Mental Awakening does not store your credit card details.


By using Mental Awakening’s website you are agreeing to these Terms and Conditions.

Mental Awakening’s Terms and Conditions are subject to change at any time. You should check this page periodically to ensure that you are aware of our latest Terms and Conditions.

Technical issues

In the case of any technical issues arising before or during a booked counselling session, Mental Awakening staff will look at other alternative options to complete a successful session.

In case of an unsuccesful session due to a technical error from our end, Mental Awakening staff will reschedule your appointment to another suitable time and date.

Mental Awakenign will not be reponsible for any external technical issues that may errupt before or during a booked session, which incur in a non-refundable session.